Privacy Policy

Ex2 Inc. is committed to protecting your personal information and respecting your privacy. We believe that lasting relationships are built on trust, and Ex2 will never violate that trust.

With the rapid evolution of digital communication tools, protecting privacy has become essential. This Policy explains how Ex2 collects, uses, stores, and protects your personal information, in compliance with Québec’s Law 25, Canada’s PIPEDA, and the EU’s GDPR.

1. Information We Collect

We collect only the information necessary to provide and improve our services. Depending on the product or service, this may include your name, address, email, phone number, payment details, billing information, IP address, and interactions with our website.

2. How Information Is Collected

Personal data may be collected through website forms (account creation, orders, contact requests, or support tickets) and via automated means such as cookies, log files, and analytics scripts.

3. Purpose of Collection and Use

We use your information for the following legitimate purposes: (a) to create and manage your hosting account, (b) to process transactions and payments, (c) to provide technical support, (d) to send important service notices or billing reminders, (e) to improve website usability and performance, and (f) to comply with legal obligations.

4. Log Files and Cookies

Our servers automatically record certain technical data, including IP address, browser type, operating system, referring URL, pages visited, and time spent on the site. These logs help us secure our infrastructure, detect abuse, and improve performance.

Cookies are small text files placed on your device to personalize your experience and remember session information. We use functional cookies (necessary for login and orders) and analytical cookies (e.g. Google Analytics) to understand how our services are used. You can disable cookies in your browser settings, but some features may not function properly.

5. Disclosure and Sharing of Information

We never sell or rent your personal information. We may share it only with: (a) trusted service providers who assist in operating our business (e.g. data centers, payment processors, email or anti-spam providers); (b) as required by law, subpoena, or court order; or (c) with your explicit consent.

6. Data Retention and International Transfers

Ex2 retains personal data only for as long as necessary to provide the services and meet legal or accounting obligations. Data stored in backups is automatically deleted according to our retention schedule. When services are cancelled, your data is deleted or anonymized within a reasonable period unless retention is required by law.

Ex2’s main data centers are located in Canada and France. When data is transferred internationally, Ex2 applies appropriate safeguards such as the EU Standard Contractual Clauses to ensure compliance with GDPR and Law 25 cross-border transfer rules.

7. Your Rights

You have the right to access, correct, update, or delete your personal data; to withdraw consent; to request data portability; and to object to certain processing activities. To exercise these rights, please contact us using the information below or email privacy@ex2.com.

8. Security Measures

We apply industry-standard security measures to protect your data against unauthorized access, alteration, or destruction. This includes SSL encryption, access control, secure backups, firewall protection, intrusion monitoring, and restricted staff access under confidentiality agreements.

Although we strive for the highest level of security, no system is completely immune to risks inherent to Internet communication. Ex2 cannot guarantee absolute protection against all possible breaches but commits to act promptly and transparently if an incident occurs.

9. Cookies and Analytics

Cookies are small text files placed on your device to personalize your experience and remember session information. We use functional cookies (necessary for login and orders) and analytical cookies (e.g. Google Analytics) to understand how our services are used. You can disable cookies in your browser settings, but some features may not function properly.

10. Governing Law and Contact

This Policy and all related disputes are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein. The courts of Montréal (Québec) shall have exclusive jurisdiction unless otherwise required by consumer protection law.

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection Officer: